ONEMCO Support Portal
Empowering Your Success: Your Partner for Reliable Support
We’re dedicated to providing you with the best possible support and assistance. Whether you’re a new or existing customer, our goal is to help you in business continuity. Experience top-notch support tailored to your needs and let’s succeed together!
How do I open a support ticket?
Simply click on Submit Ticket and log in with your credentials to create a ticket.
New features, what is your process?
At ONEMCO, we are committed to helping our clients achieve their goals and get the most out of our platform. If you are interested in upgrading your account or learning more about our premium offerings, we would be happy to assist you.
To book an appointment with one of our sales or technical consultants, simply visit our support page and select the “Book an Appointment” option. Fill out the form with your information and a brief description of your needs, and one of our team members will be in touch with you to schedule a time to discuss this further.
How do I get access to free courses?
We offer courses in a variety of categories to cater to the diverse needs of our clients. The business category includes courses on entrepreneurship, marketing, sales, and leadership, providing individuals with the skills and knowledge they need to succeed in the business world.
Once your account is active on our my.onemco.com site, simply click on the course list in the menu to take the desired course.
Courses coming soon
Support Frequently asked questions
What is Loom & how do i install it?
How to Install Loom:
- Visit the Loom website: Go to the Loom homepage at https://www.loom.com/.
- Sign up for an account: Click on the “Sign Up” button located in the top-right corner of the page. You can sign up using your Google, Microsoft, Apple, or Slack account, or use your email address to create a new account.
- Verify your email address: If you signed up with your email address, check your inbox for a verification email from Loom. Click on the verification link in the email to confirm your account.
- Download the Loom app: Once you have logged in to your Loom account, navigate to the “Downloads” page at https://www.loom.com/desktop. Click on the “Download Loom” button for your operating system (Windows, macOS, or Linux).
- Install the Loom app: Locate the downloaded installation file in your computer’s “Downloads” folder or your specified download location. Double-click the file to start the installation process and follow the on-screen instructions to complete the installation.
- Launch Loom: After the installation is complete, launch the Loom app by searching for “Loom” in your computer’s application menu or using the desktop shortcut (if applicable).
- Sign in to the Loom app: Once the Loom app is open, sign in with the account credentials you created during the sign-up process.
- Start recording: Click on the Loom icon in your computer’s taskbar (Windows) or menu bar (macOS) to access the recording options. Choose your preferred recording settings (e.g., screen, camera, and audio) and click on the “Start Recording” button to begin capturing your screen.
Now you have successfully installed Loom and can use it to create screen recordings for support or any other purpose. To share your recordings, simply copy the generated video link and send it to the desired recipient.
ONEMCO's process for resolving issues?
At OneMCO, our top priority is ensuring the satisfaction of our clients. That’s why we have implemented a straightforward and efficient process for resolving any issues that may arise. Our process begins with the submission of a support ticket through our ticketing system, where our team will promptly respond and provide an estimated time frame for resolution. Our skilled support specialists will then work to investigate and resolve the issue, and will keep you informed every step of the way. If the issue requires escalation, we will assign a higher-level team member to take over the resolution process. Once the issue has been resolved, we will follow up with you to confirm that you are satisfied with the outcome. At OneMCO, we are committed to providing the best possible support to our clients.
What is Support's Response time?
The response time for support requests can vary depending on the severity of the issue and the Service Level Agreement (SLA) discussed as part of the support maintenance contract.
Our support team strives to respond to all tickets ASAP. However, response times may vary depending on the complexity of the issue and the current support volume.
onemco policies on data privacy and security?
At OneMCO, we take the privacy and security of our clients’ data very seriously. We understand the importance of protecting personal and confidential information and are committed to maintaining the highest standards of data security.
Our data and security policy includes the following provisions:
- Data Collection: We collect only the minimum amount of personal and confidential information necessary to provide our services and will not share this information with any third parties unless required by law.
- Data Storage: All client data is stored on secure servers and protected by industry-standard security measures, including firewalls, encryption, and regular backups.
- Data Access: Access to client data is restricted to authorized personnel only and is granted on a need-to-know basis. All employees are subject to strict confidentiality agreements and undergo regular security training.
- Data Disposal: When client data is no longer needed, we will securely dispose of it in accordance with industry standards.
- Incident Response: In the event of a data breach, we have a robust incident response plan in place to quickly contain the breach, notify affected clients, and take steps to prevent similar incidents from happening in the future.
By implementing these measures, we are confident in our ability to protect the privacy and security of our clients’ data. If you have any questions or concerns about our data and security policy, please don’t hesitate to reach out to our support team.
We are committed to protecting the privacy and security of our client’s data and will continue to review and update our policies to ensure that they meet the highest standards.
Website maintenance and updates?
Website updates and maintenance are important tasks that help ensure that a website remains secure, functional, and up-to-date. Some common activities included in website updates and maintenance are:
- Software Updates: Updating the software that powers a website, including the content management system (CMS), plugins, and themes, can help address security vulnerabilities and improve the website’s functionality.
- Content Updates: Regularly updating the content of a website can help keep the information accurate and relevant, and can also improve the website’s search engine optimization (SEO).
- Performance Optimization: Regular performance optimization can help improve the website’s speed and responsiveness, which can improve the user experience and help the website rank better in search engine results.
- Backup and Recovery: Regularly backing up the website’s data and having a plan in place for disaster recovery can help ensure that the website can be quickly restored in the event of a data loss or other issue.
- Security Monitoring: Monitoring the website for security threats and taking steps to address any vulnerabilities can help protect the website and its users from cyber attacks.
- Third-Party Plugin Support: Regularly updating and testing third-party plugins can help ensure that they remain compatible with the website and its software.
- Collaboration Tools: Implementing collaboration tools, such as project management software or team communication tools, can help streamline the website update and maintenance process and improve communication among team members.
- Mobile Optimization: Regularly testing and optimizing the website for mobile devices can help improve the user experience and ensure that the website is accessible to a wider audience.
- Analytics and Tracking: Implementing website analytics and tracking tools can help the web agency understand how the website is being used and identify areas for improvement.
- User Feedback: Encouraging and incorporating user feedback can help the web agency identify areas for improvement and ensure that the website is meeting the needs of its users.
By performing regular website updates and maintenance, a web agency can help ensure that its clients’ websites remain secure, functional, and up-to-date. This can improve the user experience, enhance the website’s reputation, and help ensure the long-term success of the website.